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Collections and BPO courses from Ukusiza.

The Ukusiza story is one of Ubuntu. It was born out of the understanding that we are all interconnected, and that the responsibility to help and uplift one another and our beautiful nation belongs to all of us. We are passionate about empowering and educating our youth and aspiring professionals to make them a more sought-after workforce. This inevitably serves to tackle the scourge of unemployment in South Africa, especially among our youth.

We are aware of the ever-changing landscape of the legal and contact centre industries since the early 2000’s. At Ukusiza, we partner with companies that provide outsourcing services to clients across several industries – as such we understand how central a well-trained and -equipped legal or contact centre agent is to driving profitability and Customer Experience (CX).

Having partnered with companies that have more than twenty years of experience in legal and contact centres, we have learnt how critical it is to adapt and enhance our courses to meet the demand of our clients for a workforce that is efficient, technologically inclined and competent in tackling challenges to drive performance and profitability.

We offer courses via eLearning, which provides a level of flexibility and promotes accountability in learners. Our lesson plans are interactive and includes videos, gamification, telestrations and animations. Additionally, and importantly, our assessments are designed to test understanding and promotes critical thinking to determine workplace readiness through practical tests and scenarios.

For an employer, the cost-benefit of eLearning is far more efficient when compared to traditional in classroom-training. However, you can rest assured that the outcomes and each learner’s progress can be tracked, and assessments are readily available to ensure an uninterrupted flow of learning.

Investing in learning and development for yourself or your teams means investing in a world where people can think critically and contribute to society. To quote Albert Einstein – “Education is not the learning of facts, but the training of the mind to think.”

We therefore offer this program as an eLearning course that can be completed at the learner’s pace. Lesson plans are interactive and include videos, games, telestrations, animations and other fun activities.

For the employer, the cost of eLearning is minimal compared to traditional training. Learners’ progress can be tracked and assessments are readily available.

The outweighing benefit is that the agent who successfully completes this program is fully trained in all aspects of ethical debt collection, making the agent a valuable asset.